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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. |
Work may be conducted: | in a range of work environments by day or night |
Customers may be: | internal or external |
Workplaces may comprise: | large, medium or small worksites |
Work may be conducted in: | limited or restricted spaces exposed conditions controlled or open environments |
Freight may include: | all forms of freight. Some freight may involve special handling and storage requirements, including temperature controlled goods, dangerous goods, explosives and hazardous substances |
Parameters of freight forwarding service that may be explained to customers include: | procedures for forwarding freight type of transport modes various consignment methods relevant legislative requirements required import/export documentation and requirements insurance requirements service costs payment requirements and procedures fiduciary and legal responsibilities of either party |
Customer information may include: | business structure general freight forwarding requirements legislative requirements information on export clearances documentation services freight charges |
Hazards in the work area may include: | exposure to chemicals exposure to dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic |
Consultative processes may involve: | other employees and supervisors suppliers, customers and clients drivers and agents relevant authorities and institutions management and union representatives industrial relations and OH&S specialists other maintenance, professional or technical staff |
Communication in the work area may include: | phone electronic data interchange (EDI) fax email internet RF systems oral, aural or signed communications |
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include: | company procedures enterprise procedures organisational procedures established procedures |
Personal protective equipment may include: | gloves safety headwear and footwear safety glasses two-way radios high visibility clothing |
Information/documents may include: | goods identification numbers and codes manifests, cartnotes, delivery notes, special clearances, consignment notes, authorised weighbridge certificates, and special clearances internal documentation used for freight tracking codes of practice and regulations relevant to the transport of goods Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances operations manuals, job specifications and induction documentation manufacturers specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and material safety data sheets (where applicable) award, enterprise bargaining agreement, other industrial arrangements relevant Australian Standards and certification requirements quality assurance procedures emergency procedures |
Applicable regulations and legislation may include: | relevant sections of Customs legislation, regulations and codes for the transport of freight Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances, including: Australian and international Dangerous Goods Codes Australian Marine Orders and the International Maritime Dangerous Goods Code IATA Dangerous Goods by Air regulations Australian and international explosives codes privacy legislation water and road use and license arrangements export/import/quarantine/bond requirements marine orders relevant state/territory OH&S and environmental protection legislation workplace relations regulations equal opportunity legislation equal employment opportunity and affirmative action legislation workers compensation regulations |